Cancellation policy
Training cancellation by Infinet
Infinet reserves the right to reschedule or cancel any scheduled training upon 5 business days’ notice to confirmed and paid customers. Customers may then enroll in the next available course dates, or cancel the participation in the training. In the event of cancellation by Infinet, any payment made for the cancelled class will be refunded. The client understands and agrees that Infinet shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the client may suffer in the event that Infinet cancels or reschedules a class.
Cancellation by customer
Class and LIVE training
- Customers who have been confirmed for the training session and paid for it may reschedule or cancel reservations without penalty up to 10 business days before the scheduled class start date by sending an email to the address academy@infinetwireless.com.
- Customers who cancel their participation in the training less than ten business days before the class start will be refunded an amount of 70% of the total training cost.
- Customers who cancel their participation in the training less than five business days before the class start or if the trainee does not attend to the training a 100% cancellation fee will be imposed, the training cost is not refund. The certificate is not issued in this case.
- There is the possibility, under retention of the payment data, to nominate a substitute participant. He or she can be nominated for no additional charges at any time before the training starts.
Certification Exam
Customers may cancel the payment for the certification exam by sending the appropriate form from the personal account at the IW Academy portal. In such cases, the customer will be reimbursed the amount he has paid.
Training reschedule procedure
To reschedule the training the customer needs to send an email to sales@infinetwireless.com and academy@infinetwireless.com. After this, Infinet employee will contact with user, offer available dates for training and will explain the reschedule procedure.
Refund when paying by credit card
Class and LIVE training
To refund the training cost if the payment data have not changed, the customer needs to send the cancellation and refund form in the personal account of the IW Academy portal. The payment will be refunded to the payment data specified during the payment.
If the bank card is blocked, lost or expired, the customer needs to send an email to ales@infinetwireless.com and academy@infinetwireless.com, in which specify the course name, the training date and the payment data of the card to which the cost should be transferred.
Certification Exam
To refund the exam cost if the payment data have not changed, the customer needs to send the cancellation and refund form in the personal account of the IW Academy portal. The payment will be refunded to the payment data specified during the payment.
If the bank card is blocked, lost or expired, the customer needs to send an email to academy@infinetwireless.com, in which specify the certification exam name and the payment data of the card to which the cost should be transferred.
Refund when paying by purchase order
The customee needs to send an email to ales@infinetwireless.com and academy@infinetwireless.com. After this, nfinet employee will contact with user and will explain the refund procedure.