Cancellation and reschedule policy
Cancellation by Infinet
Infinet reserves the right to reschedule or cancel any scheduled training upon 5 business days’ notice to confirmed and paid customers. Customers may then enroll in the next available course dates, or cancel the participation in the training. In the event of cancellation by Infinet, any payment made for the cancelled class will be refunded. The client understands and agrees that Infinet shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the client may suffer in the event that Infinet cancels or reschedules a class.
Cancellation by customer
- Customers who have been confirmed for the training session and paid for it may reschedule or cancel reservations without penalty up to 10 business days before the scheduled class start date by sending an email to the address firstname.lastname@example.org.
- Customers who cancel their participation in the training less than ten business days before the class start will be refunded an amount of 70% of the total training cost.
- Customers who cancel their participation in the training less than five business days before the class start or if the trainee does not attend to the training a 100% cancellation fee will be imposed, the training cost is not refund. The certificate is not issued in this case.
- There is the possibility, under retention of the payment data, to nominate a substitute participant. He or she can be nominated for no additional charges at any time before the training starts.
To reschedule the training the customer needs to send an email to email@example.com and firstname.lastname@example.org. After this, Infinet employee will contact with user, offer available dates for training and will explain the reschedule procedure.
To refund the training cost the customer needs to send an email to email@example.com and firstname.lastname@example.org. After this, Infinet employee will contact with user and will explain the refund procedure.